Refund policy
At Nexloot, we want you to be happy with every order. Please read this policy before placing your order.
1. Replacement for damaged, defective or wrong items
If your product arrives damaged, defective, or different from what you ordered, we will send you a free replacement or give you a full refund.
- Report the issue within 7 days of delivery by emailing support@nexloot.in with your order number.
- Please share a clear unboxing video (from opening the sealed package) and photos of the product and the shipping label. The unboxing video is required so we can verify the claim with our shipping partner.
- Once approved, your replacement is shipped at no extra cost, or your refund is processed.
2. Items we cannot return
- Products that were used, washed, installed, or damaged after delivery
- Products returned without original packaging, accessories or free gifts
- Change-of-mind returns (for example, "I don't need it anymore") are not accepted, as our products are shipped directly from our fulfilment partners.
- Consumable items and replacement parts such as filter cartridges, once opened
3. Refunds
- Prepaid orders: approved refunds are credited to your original payment method within 5–7 business days.
- Cash on Delivery (COD) orders: approved refunds are sent by UPI or bank transfer. We will ask you for your UPI ID or bank details by email.
- Shipping charges or COD advance fees, if any, are refundable only when the product was damaged, defective or wrong.
4. Order cancellation
- You can cancel your order before it is shipped by emailing support@nexloot.in with your order number. Prepaid orders cancelled before shipping get a full refund.
- Once an order has been shipped, it cannot be cancelled.
- Please do not refuse a COD delivery without a genuine reason. Repeatedly refused COD orders may lead to COD being disabled for your account.
5. Contact us
Email: support@nexloot.in
We reply within 24–48 hours (Monday to Saturday).